| ACTION | INFORMATION ON SERVICES | PHYSICAL ACCESS TO SERVICES | COMPLAINTS PROCEDURES | STAFF TRAINING & EMPLOYMENT PRACTICES | PROMOTING POSITIVE COMMUNITY ATTITUDES |
|---|---|---|---|---|---|
| IDENTIFY BARRIERS TO ACCESS |
People with a disability do not always have access to information | Bus services are not fully accessible | Complaints procedures included in company’s complaints response regime | Staff require disability awareness training | Passengers without disability may not be aware of access needs of the disabled |
| IDENTIFY STRATEGIES TO REMOVE BARRIERS TO ACCESS |
Provide information on website according to accessibility guidelines. Provide access information on published timetables | All new buses purchased are accessible according to legal requirements | Driver monitoring system to include accessible transport complaints | Into Training Australia P/L arranged to train staff on disability awareness | Promote access awareness on website and timetables |
| IDENTIFY RESOURCES REQUIRED TO IMPLEMENT STRATEGIES |
Costs contained within existing and projected budgets | Costs contained within existing and projected budgets | Costs contained within existing and projected budgets | Costs contained within existing and projected budgets | Costs contained within existing and projected budgets |
| IDENTIFY RESPONSIBLE AREA/OFFICERS FOR EACH STRATEGY |
Snr. Operations Manager Customer Relations Officer | Managing Director | Customer Relations Officer Compliance Officer | Snr. Operations Manager Customer Relations Officer | Managing Director and all Management staff |
| IDENTIFY TIMEFRAME FOR COMPLETION OF STRATEGY |
June 2008 and December 2009 | 31.12.07 25% 31.12.12 50% 31.12.17 75% 31.12.22 100% | In place and on-going | In place and on-going | In place and on-going |